If you think of a hotel as a well-oiled machinery, with its million little parts functioning together to deliver a seamless experience, a good property management system (PMS) is the heart that keeps the machine beating perfectly. From simple check-ins and check outs to offering sublime experiences based on guest preferences, a good PMS is integral to the functioning of hotels of all shapes and sizes.
That said, the technological needs of a smaller hotel are very different from that of larger establishments. An intuitive PMS that understands their specific requirements is worth its weight in gold. But it is also a significant investment and to ensure that the money is well spent, hoteliers need to choose a system that works well for their property.
Most hoteliers consider security to be their top priority, and that is a valid concern indeed. Any PMS you select must be PCI compliant. Without it, the system is open to threats and vulnerable to attacks. The banking data of your clients, their credit card details, and other personal information must be protected at all costs.
However, the specifications don’t end with security measures. There are a few other things to consider before you finalize a PMS for your property.
It should be easy to use
The best kind of technology is that which is absolutely easy to use. The longer it takes for you to wrap your head around the system, the more quickly you’ll get fed up of it. Besides, hotels are famous for their high turnover rates, and the software is likely to be used by young executives and experts alike. The system should be such that it requires minimum training for people to get comfortable with it.
It should be mobile compatible
Gone are the days when technology was restricted to personal computers attached to a desk. This is the 21st century and unless your technological solution can literally walk with you, it’s useless for all intents and purposes.
Any PMS you consider should be able to connect and send information to mobile devices. It should be able to communicate with you no matter where you are and what device you are using, including mobile phones, laptops, tablets, and personal computers. Not only does this promote operational efficiency, your staff will also be able to deliver great guest service on the go.
It should be easy to integrate
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